Privacy Policy

Effective Date: June 28, 2025

At Evolve Therapy & Wellness (the “Practice,” “we,” “us,” or “our”), your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you engage with us through our telehealth services, website, and other communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, date of birth, insurance information, payment details, and any other information you provide during intake or sessions.
  • Health Information: As a healthcare provider, we collect health-related information necessary to provide therapy, diagnose, treat, and coordinate your care.
  • Technical Information: When you use our website or telehealth platforms, we may collect IP address, device type, browser, and usage data through cookies or similar technologies to improve our services.

2. How We Use Your Information

We use your information to:

  • Provide mental health services and manage your treatment.
  • Schedule appointments and communicate with you.
  • Process payments and handle billing or insurance claims.
  • Maintain records in compliance with applicable laws.
  • Improve our services and website functionality.
  • Send you administrative updates, such as appointment reminders.

3. Confidentiality & HIPAA

We are required by law to protect your health information under the Health Insurance Portability and Accountability Act (HIPAA). We will not disclose your information without your written consent, except as permitted or required by law, such as:

  • If we believe you are at risk of harming yourself or others.
  • If there is suspected abuse of a child, elder, or vulnerable adult.
  • In response to a court order or other legal obligations.

We have safeguards in place (administrative, physical, and technical) to protect your data.

4. Telehealth Privacy

Our telehealth sessions are conducted through secure, HIPAA-compliant platforms. Please be aware that while we use encrypted systems, no system is 100% guaranteed secure. We recommend you also take precautions, such as using a private internet connection and location during your sessions.

5. Your Rights

You have the right to:

  • Access and request a copy of your health records.
  • Request corrections to your records if you believe they are inaccurate.
  • Request restrictions on certain uses or disclosures.
  • Receive a list of certain disclosures made.
  • File a complaint if you believe your privacy rights have been violated.

Requests can be made in writing by contacting us at [email protected].

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

7. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us at:

📧 [email protected]

📞 (475) 529-0312